Reverb G2 is lagging my graphics card while plugged in.

[TheExplorograph]

If I have my Reverb G2 plugged in, but not on, it lags every game I am playing.  Unplug the headset from the graphics card and the lag goes away.  

Hardware I am running:   Windows 11  (It did this on Windows 10 too, I updated to Win 11 to see if it would fix it)

                                               Z590 UD AC Motherboard

                                               EVGA 3090 FTW Ultra 24G

                                               Intel i9 11900K 

No overclocking.  Doesn't matter what port I plug the headset into. Doesn't matter which USBC or USB3 to C connection I use.   A while ago, I wrote to service because I thought the headset had a bad cable.  They never got back to me.  I also cannot enter my Serial # here on the site as it says it does not exist.  How do I RMA this thing now???

[Nirvana_95]

Hi @TheExplorograph 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your HP Reverb G2 Virtual Reality Headset. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Install and update the latest BIOS & video card drivers, once done, use the below steps: 

• Open the controller's battery cover. 
• Press and hold the pairing button. It is located below the batteries. 
• Press and hold the Windows button for five seconds. 
• Release both buttons simultaneously. The process of resetting should take about 15 seconds. 
• Pair your motion controllers with your PC. 
• Once done, try the below steps: 
• Open the Mixed Reality Portal app on your PC. 
• In the side menu click on see more. 
• Select set up controllers. 
• In the settings screen you now see, click add Bluetooth or other device. 
• Open the battery door on your controllers. 
• Press the small button below the batteries for 2 seconds until the lights flash. 
• When the controllers appear in the list, click connect. 
• Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off. 

Then repeat the process to turn them back on again and this should make them both appear in front of you. 

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady. 

You may also use the link shared below: https://support.hp.com/in-en/document/c06984162 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[TheExplorograph]

Well, thanks for the welcome.  I regret to inform you that your cut and paste solution has absolutely nothing to do with my problem.  Especially if you read my post.  This is a really bad look for support IMO.    My system is super well maintained. In fact I have 6 Windows machines here that are all on the latest drivers/bios/firmware and all experience the same problem.  You know why? Because the Headset was faulty and I RMA'd it under warranty.    But, suggesting that I pair my controllers to solve the problem?  Laughable at best.  I guess in the future I will just forego asking for help here and go straight to warranty issues.  Maybe some of you companies could spend a LITTLE more time finding out about your customers instead of treating everyone like sheep.  I am a 35 year computer tech and have been building systems for pretty much the entirety of that time.  If I come here asking for a question, you can be pretty sure that I have already "Paired my  controllers" to solve the problem.  But, how could you know that I would have already covered all the bases?  Oh, I don't know...maybe ASK!?!?

[Nirvana_95]

Thanks for your response.

I am really sorry about it. I totally understand your callout here. I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!