Reverb G2 not connecting

[OscarN]

Hi there, yesterday I purchased a Reverb G2 and after trying a few different usb ports on my pc I managed to get it to work. Now I am trying to reconnect it and it doesn't work with any of the usb ports. I have an AMD system (Ryzen 9 3900x, X570) and have read that HP has a new cable that will fix these issues, however I am unable to find any way of actually contacting HP. I have registered my product and spent a good couple of hours going through the website trying to find a way of contacting them and I can't find anything, does anybody know how to get in contact with them?

[Echo_Lake · Accepted solution]

@OscarN

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP Reverb G2 is not connecting, as we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[colnicol]

I've tried that link nemerous times, still I get nowhere. Is it not possible to speak to a human, not much to ask considering the amount of money we spend on these products.

[Echo_Lake]

@colnicol

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.