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‎11-19-2022 12:27 PM

HP Recommended
Product: HP Reverb G2 Virtual Reality Headset

Bought the new Reverb G2 version 2 on the current sales. Following setup process until Windows Mixed Reality cannot detect the headset during the setup. I can see the headset in Device Manager, but it just will not get past the Mixed Reality  Portal detection. The headset is basically useless at this point. 

I have up to date, Windows, Graphics Drivers, BIOS.

 

 

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1 person had the same question
2 REPLIES 2

‎11-19-2022 05:01 PM

HP Recommended

Just got mmine today and same problem. Can't get past this problem. Tried to connect with usb or usbc and can't install the headset.

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‎11-19-2022 05:58 PM

HP Recommended

FYI per what I found digging around, if you have a 3090Ti it might be a known issue...

https://nvidia.custhelp.com/app/answers/detail/a_id/5382/

Also a reddit thread pointed out some potentially solution with using a repeater...
https://www.reddit.com/r/HPReverb/comments/wbd2ex/compatibility_between_geforce_rtx_3090_ti_and/

Ordered those and now gonna see when the stuff comes on Monday if that helps...

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