Reverb stopped running at 90Hz but runs at 60Hz

[Aaron721]

Hey Team

I am having issues with my HP Reverb G2 VR headset.  It has been working fine for the past year and a bit.  I was playing a game at the time and the screen just went black. Headset is still being picked up by the computer and shows as working on my main screen however nothing through the lenses of the headset. The headset works fine in 60Hz mode but now will not run 90Hz yet has been ever since I started using it.

My computer has been running it for a year at least so its not that and its fully up to date both CPU and GPU.  No automatic updates have installed to suddenly make this not work.  No updates before or after, it just stopped going part way through a game.

I have tried uninstalling, updating, unplugging this and that, restarting this and that but to no avail.  Purchased through PB Tech New Zealand.  

Comp Details Below

Processor AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz
Installed RAM 64.0 GB
System type 64-bit operating system, Windows 10
NVIDIA GeForce RTX 2070 SUPER

I have emailed PB Tech NZ this morning so hoping to hear from them however would be keen to know if anyone else has had this issue and been able to resolve it. I am a huge DCS world and Elite Dangerous fan so very lost without me VR experience and a bit gutted that after a year and a bit I suddenly have possible warranty issues that basically may not be covered.

Thanks for your time.

Aaron

[Dilip_18]

Hi@Aaron721,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Reverb G2 Virtual Reality Headset is not working correctly. I apologize for the Inconvenience.

I have a few recommendations 

• This may happen because the HP Reverb G2 requires a more powerful PC to ensure the best experience. For more information, please review the minimum PC requirements.
• This can happen when the headset is not running at the native resolution. Due to the nature of the high-resolution displays in the HP Reverb G2 HMD, not all computers will be able to render the native resolution. There is a fix coming in a future Windows Update that will address the rendering issue when the headset is not at the native resolution.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Aaron721]

Hi,

My PC has been running the headset for over a year now with no problems and when it went black I was in the middle of a game.  No settings were changed and headset is running at its native res.

Regards

Aaron

[Dilip_18]

Hi@Aaron721,

Thank you for responding, I appreciate your time and effort.

It could be a hardware issue with the HP Reverb G2 Virtual Reality Headset. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide

Please feel free to contact us here anytime you need any further assistance.

Have a great day!