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10-31-2022 08:52 AM
I have the HP wireless earbuds G2 which worked fine, until the right earbud decided not to work. I tried everything, including pairing again but the right one does not connect to any device while the left one works perfectly. Ive already tried resetting the earbuds by pressing for 10+ seconds the button on the case and Ive also tried pressing the earbuds themselves for 20+ seconds and nothing has worked. Also, the right earbud makes the ON sound when I take it out of the case so I know for a fact that it isnt broken, but is basicaly useless if it doesnt connect to....
10-31-2022 06:15 PM - edited 11-01-2022 02:31 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we dive deeper ...
(1) System Information
( equals HP product number (p/n) )
(2) Please report your results
11-01-2022 01:29 AM
The devices are "HP Wireless Earbuds G2". All the information you request reguarding OS and PC do not apply. I've filled in whats on the box below.
OS Name: Does not apply
System Model: HP Wireless Earbuds G2
( equals HP product number (p/n) 😞 169H9AA#ABB
Processor: Does not apply
BIOS Version/Date: Does not apply
BaseBoard Product: Does not apply
BaseBoard Version: Does not apply
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