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‎04-12-2022 11:56 AM - edited ‎04-12-2022 11:57 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I want to sent in my headset for repairs, under warranty. The warranty link from HyperX sends me to HP, but HP doesn't accept my product code. What do I do?

Product : HyperX Cloud Alpha Pro Gaming Headset

Code: HX-HSCA-RD/EM

Also, is there a general support mail I can use? Every link sends me to the same page where I have to fill in a product which I cannot choose.

(The category is wrong but I have to choose something, nothing fits my problem)

1 REPLY 1

‎04-13-2022 03:48 AM

HP Recommended

Hi@Arnaut,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing headset issues with the HyperX Cloud Alpha Pro Gaming Headset. I apologize for the Inconvenience. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

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