Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Unable to register HP Reverb G2 purchased directly from HP Store

HP Recommended
Reverb G2
Microsoft Windows 10 (64-bit)

I am unable to register or open a warranty claim on an HP Reverb G2 that I purchased directly from the HP Store on March 25, 2021. I repeatedly get an error saying that the serial number is invalid.


The headset cable has malfunctioned and I receive Error Code 4-1 (Check your USB cable). I have gone through all of the troubleshooting steps, with no change. I have tried a cable from another HP Reverb G2 and it works fine, so I am positive the cable is defective.


I can provide order number information for the purchase from the HP Store upon request so you may verify the device I need warranty support.


Please contact me ASAP.

Level 1
7 6 0 0
Message 2 of 2
Flag Post
HP Recommended

I have EXACTLY the same problem.  Let me know if HP contacts you please. 

Tags (1)
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation