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kevinm678
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Message 1 of 2
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WMR Headset replacement cable needed

HP Recommended
2HJ34AA - WMR Headset
Microsoft Windows 10 (64-bit)

My HP headset cable has broken from regular use. Window does not recognize the device and I can see visible bent pins/metal on the end of the cable. It also heats up when plugged in. 

How can I get a replacement cable? The replacement part  is available to purchase, part no:

940814-001

but it's $140! That's almost what I paid for the headset..

 

Can someone help me and get a cable shipped? I can provide my shipping address and serial number.

Thanks

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kevinm678

Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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