cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
293
Flag Post

Windows Mixed Reality has had a black screen after two weeks

HP Recommended
Microsoft Windows 10 (64-bit)

I got this Headset last July and I thought that I could do something for this black screen, and have been trying to get this troubleshot with no luck.  If anyone could help me that would be appreciated.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
30,098 30,048 2,493 3,753
Message 2 of 2
Flag Post
HP Recommended

@HuggyB One of the possibles reasons why this issue occurs is due to an incompatible HDMI adapter.

This can also be caused by an outdated or corrupted graphics driver: Click here to find and install the latest drivers, once done, check the below list and ensure you've got it right:

  • If you're using an HDMI adapter, make sure it supports HDMI 2.0
  • Remove any USB and HDMI extension cables if you're using any
  • If possible, try the Mixed Reality headset on another PC

On some PCs, leaving your headset plugged in before turning on your PC or while rebooting your PC may interfere with the PC's startup process:

  • Your PC could select the headset displays as the "primary monitor" to show PC startup progress
  • Your PC could be prevented from starting up properly and may 'hang' and/or produce a beeping error code

The exact behavior depends largely on the PC make and model, and/or the make and model of the graphics card. While this is not an issue with Windows, you may be able to work around this:

  • Try connecting your headset to a different port on your graphics card. In some cases, you may need to use an adapter to use the other ports.
  • Make sure your PC's BIOS / UEFI firmware is up-to-date (note: only update your PC's BIOS / UEFI firmware if you're comfortable with doing so)

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation