• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Reverb G2

I'm having an issue with WMR saying my PC doesn't have USB 3.0+ ports being used to support the headset. I'm plugging my device dongle into both a V3.1 and 3.2 USB-C port and WMR won't go past the system check screen.

I plug in the headset and I get the windows chime that the device is detected. It successfully installs the drivers as verified in the hardware section of the control panel. My onboard USB-c port is v3.1, so I'm not sure why it's saying it isn't compatible. I had a spare USB pcie controller card with USB -c v3.2 and it behaves the same when plugging into that as well. Each time I plug in the dongle the windows mixed reality screen always appears and I can never get past the system check.

Mixed Reality Portal 2023-11-27 8_41_52 PM.jpeg

Reply
 
0 people have the same question
 
Edit
 
Subscribe
 
 
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.