X1000 Wireless Gaming Headset mic led issue

[Andy913]

I bought this headset today. sound quality is satisfactory. However I am having a weird issue with the mic led. When I press the button that mutes the mic on the headset itself, the mic's led turns on or off as it should. However, when the mic is muted the led is on, and when the mic is not muted the led is off.

That doesn't seem right. What might be the issue?

I also have Omen Gaming Hub installed.

[praveenbv · Accepted solution]

Hi @Andy913, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your gaming headset needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[Andy913]

Thank you for the reply. I wanted to make sure it is a hardware issue and not a software one.

I will contact the shop I bought the headset from.

Cheers.