getting a cheaper downgraded version of headset instead my original headset from servicing

[Satyam56]

Hi, HP community I would like to come to the main point so : (to those of you who don't know all the servicing of HyperX is done by HP as it has been acquired)

On May 9th, I sent my HyperX Cloud Core headphones in for servicing due to a hardware issue, which occurred under a year from the date of purchase. Despite multiple follow-up calls and promises of delivery dates, I was informed that my product could not be repaired because it had been discontinued. This came as a shock to me, as the HyperX Cloud Core is widely regarded as one of the best-selling headphones in its category.

However, what was even more disappointing was the replacement product I received after almost a month of waiting. Instead of receiving a comparable product or a refund, I was provided with a HyperX Stinger 2, which is half the price and performance of my original Cloud Core headset. This replacement lacks essential features such as a detachable mic and braided wires, and the sound quality is unappealing and supbar. 

I visited the service center twice in an attempt to resolve the issue, but I was given no other option but to accept the inadequate replacement. Moreover, I was informed that I may have to wait an additional three months for a possible upgrade, which is just a verbal agreement I don't know how promising it is by the looks of company im convinced im not getting it returned another issue i would like to bring in context of servicing quality my HP omen mouse isn't working properly right after warranty expiration and when i contacted the company regarding this issue i was told i would have to purchase a new product? wdym it's only been a year dude and just a month after warranty i know you can't help me after warranty expiration but what is this response and when i told them i wouldn't like to purchase a new one i ended up getting responded as okay in a very rude form. 

This entire experience has been extremely frustrating and disappointing. As a customer, I expected better treatment and service from HP. It is unacceptable that I have been left with an inferior product and no resolution to my issue after such a prolonged period.

I urge you to take immediate action to rectify this situation. I request either a suitable replacement for my HyperX Cloud Core headphones or a full refund of my purchase. Additionally, I expect clear communication and transparency regarding any potential upgrades or resolutions to this matter.

I appreciate your attention, hopefully we can get to a solution and agreement. 

Sincerely,

Satyam 

[Sneha_01]

Hi @Satyam56,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It's disheartening to hear about your frustrating experience with the servicing of your HyperX Cloud Core headphones and HP Omen mouse. As a customer, you deserve timely and satisfactory resolution to any issues you encounter with your products.

HP values its customers and strives to provide excellent service, so I hope your concerns will be addressed promptly and to your satisfaction. Could you please share the existing case number with us in a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Satyam56]

about to be a month still no help or any response from HP