hp omen 1100 keyboard issue

[bill4bill]

i just bought a omen 1100 keyboard and i cannot press multiple keys at the same time such as control alt delete 

also capslock doesnt work ive installed the driver/software from the hp website 

and rebooted tried on multiple pcs any ideas 

[Jeet_singh · Accepted solution]

@bill4bill,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you need assistance with the keyboard issue. Don't worry I'll do my best to help you with this.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

Reviewing your post thoroughly, I believe this looks like a faulty keyboard. I would suggest you could contact the store to have the product replaced or your can contact our HP phone support for having it replaced. 

HP Support can be reached by clicking on the following link: 

1. Click on this link – www.hp.com/contacthp/
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[bill4bill]

i called hp today and they agree that it is just busted. 

got lucky it was under warrenty for 5 more days 

i just bought it last week at wallmart but they were out of stock 

when i went to exchange it so i thought i would try calling hp.

you want to talk to omen support if you have an issue they were

great said a new one will be at my  door by the end of the week. 

[Jeet_singh]

@bill4bill,

Thank you for replying,

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,