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‎09-30-2022 01:34 AM

HP Recommended
Product: HP Reverb G2 Virtual Reality Headset
Operating System: Microsoft Windows 10 (64-bit)

I used to see the device in my device manager but all of the sudden after not using it for a while it is completely dead, I have tried every single plug for the display port, USB c, and power cable as well as cleaned them. Its out of warranty now and i got it as a gift used.

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1 person had the same question
1 REPLY 1

‎10-01-2022 06:10 PM

HP Recommended

I'm having the same issue, but I'm still in warranty. My problem is the same as yours but I also cannot check the serial number the HP website cannot validate it, and there is no support phone number nor chat available. I

t is disappointing. HP cannot validate their product serial number and provides no way for the customer to interact with a staff member prior to this point for this issue. How do I fix my product if the serial number is not recognised and it is a uncommon issue?

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