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‎05-03-2019 12:40 PM

HP Recommended
Product: HP Windows Mixed Reality Headset With Controllers
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased an HP mixed reality headset from microsoft on ebay and am having issues pairing it. I've gon through both the bluetooth troubleshooting guide and the enthusiast guide and have not found help.

 

The problem is that the controller will go into paring mode, but will not appear in windows under "add a device" in bluetooth settings. 

1 person had the same question
1 REPLY 1

‎05-03-2019 01:18 PM

HP Recommended

Hello @gdoggett 

 

Could you try this and see if it helps? How to reset a controller, Device Recovery... https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/troubleshooting-windows-mixe...

 

If it wont reset and continues to be an issue, I would contact HP Support directly (not this forum) and make a warranty claim.

I assume you've registred the headset.

Contact HP Worldwide | HP® Official Site

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