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‎02-02-2022 11:59 PM - edited ‎02-02-2022 11:59 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15t-dk2xx
Operating System: Microsoft Windows 11

Hi, so, recently I wanted to set up Hello Face and I noticed it was saying my webcam isn't supported. I just want to know if it is a missing driver or my webcam is just not supported. There's no HelloFace folder in the WinBioPlugins.

 

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I have a HP Pavilion Gaming Laptop 15t-dk2xx. My assumption is that the camera is not supported or Windows just didn't install the drivers.

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1 REPLY 1

‎02-03-2022 10:44 AM - edited ‎02-03-2022 10:44 AM

HP Recommended

@Bun_Bun 

 

What is your HP Pavilion Gaming Laptop 15t-dk2xx ?  Does it have IR/3D Camera to support Hello Facial recognition ? From Device Manager, It simply has an HP Wide Vision HD Camera which is NOT an IR/3D Camera.

 

Regards.

BH
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