-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
-
-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
-
- HP Community
- >
- Gaming
- >
- Gaming Desktops
- >
- 8 GB of ram but only 6 usable
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

8 GB of ram but only 6 usable
07-11-2019 08:44 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
I bought this gaming pc a couple of days ago and it was factory reset by the last owner, when I went to see the spec I noticed it says (6GB Usable) when I have a total of 8 GB. I read some articles and they said the other 2 GB could be reserved for the integrated graphics card which I believe isn’t being used. Sorry I don’t know much about computers but i’m tryin to be as detailed as possible. I tried to open BIOS and got to “HP Utility Support” or something like that. I can’t seem to use all 8 GB, any help is very appreciated
07-11-2019 12:12 PM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
Hello @ChristianA35
I know where you're going as this has been discussed by others also with that particular series.
The system is hardware allocating 2GB of memory by default.
HP put out a bios update that helped alleviate some of the memory loss that helps about 50%.
You have the
- HP name: Sunflower motherboard
- SSID: 8433
If you have not done so yet, update your bios with this file...
BIOS Version: F.31 Rev.A sp96365.exe (12.5 MB)
That is the best I can offer for the problem. Otherwise you would have to contact HP Support for warranty issues.
07-12-2019 08:50 PM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
Hi I used your advice and it did more bad than good. It didn’t work and now my pin to sign in doesn’t work and I can’t play games that I bought with xbox, it messed with my microsoft account..
07-12-2019 11:06 PM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
I don't see how that's possible as its a bios update and does not install on, or alter your Microsoft Acct or Windows.
If your MS account is changed, you have something else going on. A bios updates does not alter that.
If its a Microsoft User Account (not a local account) that you sign in with, that can be changed from any computer.
Here is the link to change your MS User Acct password...

Didn't find what you were looking for? Ask the community