cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
ChristianA35
New member
3 1 0 0
Message 1 of 4
3,093
Flag Post

8 GB of ram but only 6 usable

‎07-11-2019 08:44 AM

HP Recommended
Product: Hp Pavilion 690-0013w Gaming Desktop
Operating System: Microsoft Windows 10 (64-bit)

I bought this gaming pc a couple of days ago and it was factory reset by the last owner, when I went to see the spec I noticed it says (6GB Usable) when I have a total of 8 GB. I read some articles and they said the other 2 GB could be reserved for the integrated graphics card which I believe isn’t being used. Sorry I don’t know much about computers but i’m tryin to be as detailed as possible. I tried to open BIOS and got to “HP Utility Support” or something like that. I can’t seem to use all 8 GB, any help is very appreciated  

(4)
3 REPLIES 3
Photoray002
Level 15
Level 15
12,104 11,900 1,249 3,799
Message 2 of 4
Flag Post

‎07-11-2019 12:12 PM

HP Recommended

Hello @ChristianA35 

 

I know where you're going as this has been discussed by others also with that particular series.

The system is hardware allocating 2GB of memory by default.

HP put out a bios update that helped alleviate some of the memory loss that helps about 50%.

You have the

  • HP name: Sunflower motherboard
  • SSID: 8433

If you have not done so yet, update your bios with this file...

BIOS Version: F.31 Rev.A     sp96365.exe  (12.5 MB)

 

That is the best I can offer for the problem. Otherwise you would have to contact HP Support for warranty issues.

Contact HP Worldwide | HP® Official Site

ChristianA35
Author
New member
3 1 0 0
Message 3 of 4
Flag Post

‎07-12-2019 08:50 PM

HP Recommended

Hi I used your advice and it did more bad than good. It didn’t work and now my pin to sign in doesn’t work and I can’t play games that I bought with xbox, it messed with my microsoft account.. 

0 Kudos
Photoray002
Level 15
Level 15
12,104 11,900 1,249 3,799
Message 4 of 4
Flag Post

‎07-12-2019 11:06 PM

HP Recommended

I don't see how that's possible as its a bios update and does not install on, or alter your Microsoft Acct or Windows.

If your MS account is changed, you have something else going on. A bios updates does not alter that.

 

If its a Microsoft User Account (not a local account) that you sign in with, that can be changed from any computer.

Here is the link to change your MS User Acct password...

https://account.live.com/resetpassword.aspx

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation