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KNMA
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Solved!

BIOS, missing Product Name, Product Serial Number, Product Number. System Board (OOA)

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HP OMEN by HP Desktop PC - 880-078jp
Microsoft Windows 10 (64-bit)

After windows update, I have started getting prompts at startup in a blue screen with the following  message: 

 

Invalid or missing product information

 

The following product information programmed into the system board is missing or invalid.

System Board (OOA) - Product Name, Product Serial Number, Product Number

 

For more information. please visit:

http://www.hp.com/go/techcenter/startup

 

The link does not help with the issue. I see similar posts but none of them have a resolution. 

How can the information be entered into the BIOS?

 

Thanks!

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KNMA
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resolved.

 

the BIOS entries can be updated by selecting "security IDs" then pressing "CNTRL+A" before entering the Security ID menu to enter the

Product Name, Product Serial Number, Product Number, System Board ID.

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KNMA
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resolved.

 

the BIOS entries can be updated by selecting "security IDs" then pressing "CNTRL+A" before entering the Security ID menu to enter the

Product Name, Product Serial Number, Product Number, System Board ID.

View solution in original post

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JADN
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My problem isn't with BIOS updates! I do not have a record from HP for the extended warranty I paid for! I keep receiving a message that my warranty has/is expired! I paid for an extended warranty,  I paid for an extended warranty,  I paid for an extended warranty,  I paid for an extended warranty,  I paid for an extended warranty. Here's hoping the redundancy in my message cuts through to a human being that can resolve my WARRANTY ISSUE AFTER SEVERAL MONTHS! I WILL NOT BUY ANOTHER HP PRODUCT AFTER THIS UNLESS IT"S RESOLVED!

Riddle_Decipher
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@JADN you might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.

 

To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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KNMA
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Why is this generic answer that provides no value what so ever posted on a resolved ticket that i had help from HP ? 

 

Please quit spamming Riddle_Decipher. It is embarrassing. Too little too late. 

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Riddle_Decipher
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@KNMA The post was for the other user, not for you, I'm glad you've got it sorted though!

Have a good day.

Riddle_Decipher
I am an HP Employee

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