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08-25-2019 03:45 PM
I purchased my desktop on black Friday last year. About a month later, it displayed a beep code (3 long low beeps, 3 short high beeps). I didn't worry about it too much because other than the beeping everything worked normally after start up and it only happened about once a month. A couple of months ago the beeping started occurring more frequently. I looked up some chat boards and read that it might be an issue with the video card or memory not being seated properly, I re-seated them but issue continued. Now the beeping still happens infrequently and sometimes the video will not come back on when the desktop is coming out of sleep mode and I'm forced to power it off without a proper shutdown. I believe it to be a video issue because when i tap on the mouse or keyboard the tower, keyboard, and mouse all light up but the monitor does not get a signal.
08-26-2019 02:59 PM
Welcome to the forum.
I am not a HP employee.
Yes, a three beep/three beep cadence at startup is a graphics card problem.
Have you updated to the latest Nvidia GTX 1060 drivers (Link)?
You could reset the graphics card again but I would contact HP Support (Link) as you should be in warranty.
08-27-2019 04:40 PM - edited 08-27-2019 04:48 PM
You're very welcome.
The driver update may help but BIOS error codes of this nature could point to a possible hardware problem.
Nvidia drivers run inside the operating system. A POST error code is usually a BIOS hardware or BIOS firmware problem.
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