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‎02-27-2023 08:43 AM

HP Recommended
Product: OMEN 25L Desktop GT11-1000a (ID 1Z1B6AV)

I updated the bios per the request of the hp support centre. After the update, my computer resarted, but nothing came up. All I got was blank screens. I was unable to use input from the keyboard.

1 REPLY 1

‎02-27-2023 09:50 AM - edited ‎02-27-2023 09:53 AM

HP Recommended

Hi

 

Avoid BIOS updates from HPSA or Windows Update in the future. Avoid all HP Firmware updates from Windows Update.

 

Sorry to see this. Can't provide a fix but can direct you towards this end. You have no video and lack USB I/O. The PC's BIOS is corrupted.

 

Try all tips at this link https://support.hp.com/us-en/document/c04126730 

 

If your PC is in warranty, then contact HP Support https://support.hp.com/us-en/contact/help/desktop 

 

Find a local PC tech who can reprogram the BIOS if you are out of warranty. If interested in this option then watch this video for details https://www.youtube.com/watch?v=Pyp6XtqbdSU 

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