Clavier rétroéclairage problème

[cececlk]

Bonsoir, j'ai récemment reçu mon nouveau PC gamer, le HP Pavillon 17,3

Lors de son premier démarrage j'ai constaté qu'il n'y avait pas de clavier rétroéclairé comme indiqué dans ma commande 

J'ai effectué toutes les mises à jours que ce soit le BIOS ou les mises à jours windows

J'ai besoin d'aide s'il vous plaît...

[cececlk]

Hello, I recently received my new gaming PC, the HP Pavilion 17.3

When it first started I found that there was no backlit keyboard as indicated in my order

I made all the updates whether it is the BIOS or the Windows updates

I need help please...

[Prométhée]

hi

check this

https://support.hp.com/th-en/product/hp-pavilion-17.3-inch-gaming-laptop-pc-17-cd2000/2100372088/mod...

User Guide

https://support.hp.com/th-en/product/hp-pavilion-17.3-inch-gaming-laptop-pc-17-cd2000/2100372088/mod...

[cececlk]

Hi, thank you for answering me.

However the links you sent me didn't really help me.

I already have Omen Gaming Hub The backlit keyboard is not in my equipment.

I only have one Omen mouse in which I can configure.

I find that it is not normal that there is no backlit key in my keyboard for example in my f5 key there is nothing as an image.

[cececlk]

[Prométhée]

Sorry, I can't guess what exactly you bought
I don't have a specific model here
"When it first started I found that there was no backlit keyboard as indicated in my order"
model link?
the link for omen HUB, must show how it works
and the manual too

If it doesn't work, either not compatible or a software/use issue
In general, either there is simply a button on the keyboard, turn on off, or configurable with omen HUB, or light studio

if it is indicated at the time of purchase that the keyboard is backlit, it must be, if not, I would advise you to contact the after-sales service

[cececlk]

I have the Pavilion Gaming 17-cd2135nf PC.

I bought it here: https://www.carrefour.fr/p/pack-gaming-pc-pavilion-gaming-17-cd2135nf-souris-omen-pc-game-pass-3-moi... on the picture we can see "clavier rétroéclairé" = backlit keyboard

On the link on Omen Gaming Hub they don't show how to add the laptop keyboard but I don't think it's with Omen that I can turn on my keyboard backlight it must be for Omen PCs themselves, maybe the driver is not updated or something...? Or that the laptop is not equipped with a backlit keyboard or is damaged?

Thanks for your help again

[Prométhée]

Photo of your keyboard ?

Another computer but , i see this

"" Open gaming hub.  on the left side, on the very bottom, it says "Pavillion Gaming Desktop." Click on that and then click "lighting" at the top "

[cececlk]

I send you attached my keyboard and my interface of omen gaming hub

[Prométhée]

I don't see a button as can be seen with some models
I saw this video, it doesn't seem to do anything, and the keyboard lights up:
HP Pavilion Gaming 17-cd2055ng shown
but we see green before switching on, we don't see that with you?

https://www.youtube.com/watch?v=IqPlbyswouk