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‎02-12-2019 12:58 PM

HP Recommended
Product: Omen Desktop 870-224
Operating System: Microsoft Windows 10 (32-bit)

My HP Omen desktop boots up to a weird blue login screen in Hebrew.  I can’t get it off this screen or get it to do anything.  Any ideas on how to fix it myself? image.jpg

 

1 REPLY 1

‎02-12-2019 06:40 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Wow, that is very strange. Your PC is distributed by HP in the USA. A Hebrew login screen is very suspicious.

 

You should recover to HP factory settings. Did you make HP factory recovery media (DVD or USB)?

 

You can order HP recovery media at this site (Link). Scroll down to see the Recovery media purchase option.

 

Or you can install Windows 10 clean (Link). Then use the first link to install HP software and drivers.

 

It looks like you have been hijacked. Can't say for sure.

 

Data on the HDD is going to be lost. I don't know if I would mess with data recovery in this situation. This is very unusual. 

 

I have no idea on how to fix this, have never seen this event. I could be The Boy That Cried Wolf but this is extremely unusual.

 

Regards

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