12-29-2022 11:17 AM
I am in need of a new computer charger for my Omen computer, I ran a battery diagnostic, and it came back all systems go. When I plug the charger into the computer it makes the computer lag really bad, which means it is either shorting out or sending in too much power. I contacted Geek squad (I had purchased the computer through Best Buy) and after some conversation about the warranty it was said that HP would replace the charger.
12-29-2022 08:33 PM
Welcome to our HP User Forum!
If it is the case that your charger is under warranty, file a claim here: https://support.hp.com/us-en/check-warranty, by filling out the online form.
If your charger is not covered under HP warranty, please let me know what OMEN model and/or part number your PC has, and will find you a quality replacement charger.
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