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HP Recommended
OMEN 25L Desktop - GT12-0235se
Microsoft Windows 10 (32-bit)

I purchased the Omen 25L exactly 2yrs ago with the NVIDIA GeForce RTX 2060 Super.  My pc started shutting down when attempting to run a game.  Took PC to local Best Buy an authorize repair center and they notified me that after checking PSU and Graphics Card they found the card to be the issue.  I know it’s out of warranty but does HP offer any type of assistance for a bad graphics card that’s literally 2yrs old?  Thanks 

3 REPLIES 3
HP Recommended

@Rick1175,

 

Welcome to our HP User Forum!

 

Unfortunately, when you're out of warranty, you're out of luck.

 

You did the right thing: you took it to a legit PC repair center, and they verified that your card is bad.  And you were right again that a (new) graphics card should last way beyond two years...

 

Now, I hesitate to point out that there are some last-ditch efforts to see if you can resurrect a bad graphics card, because [disclaimer] the procedures [not endorsed, recommended or approved by HP] include using chemicals and/or heat (not necessarily in that order) and can be/are potentially unsafe and dangerous to life, limb, and health. You could go to YouTube and search for: "how to fix a dead graphics card", and you'll see what I mean. Not really recommended, in other words.

 

Another option would be to shop around on eBay for an equivalent replacement graphics card to minimize the pain, such as these purchase options I found after a quick search: Dell rtx 2060 super for sale | eBay and: Dell NVIDIA GeForce RTX 2070 8GB GDDR6 Graphics Card (PV1GD) | eBay.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


HP Recommended

Thanks for the info greatly appreciate it.  I’ve always trusted HP PCs since my first HP notebook purchase in 1995 when I started college.  I purchased two HP Omen desktops for my kids during the pandemic “distance learning” school years.  Unfortunately one PC has failed, well graphics card to be exact.

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P.s

Last HP product in my household!

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