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Message 1 of 6
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Frequent WiFi disconnects with Omen Obelisk Desktop

HP Recommended
OMEN by HP Obelisk Desktop 875-0xxx
Microsoft Windows 10 (64-bit)

I have an Omen Obelisk Desktop (about 6 months old) that frequently disconnects from WiFi. I don't have trouble with any other devices in my place and our router is new. Should be using the most up to date driver. What can I do to fix this?

 

OMEN by HP Obelisk Desktop 875-0xxx

Product: 4NM66AA#ABA

Windows 10 64bit

 

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Message 2 of 6
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HP Recommended

Hi:

 

The parts list for your PC indicates that it comes with a Realtek RTL8822BE wifi adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=4NM66AA

 

That model card has had problems ever since it came out and Realtek is constantly updating drivers in an effort to remedy the frequent network disconnection issues.

 

So, the only suggestion I can offer if you have not done so already would be to update the wifi and Bluetooth drivers to their latest versions and restart the PC.

 

Wifi:     2024.0.10.103/2024.0.4.108     Aug 22, 2019

 

https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98918.exe

 

Bluetooth:     1.0.0.1021      Jul 1, 2019

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

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Message 3 of 6
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HP Recommended

Thank you for the help Paul. Is there a Wifi Adaptor you would recommend I purchase to replace the RealTek?

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HP Recommended

You're very welcome.

 

The Intel 9260 non-Vpro wifi adapter would make a good substitute.

 

https://www.amazon.com/Intel-Wireless-Ac-9260-2230-Gigabit/dp/B079QH5KW1

 

Bear in mind that the antenna cables are extremely thin and delicate, so take special care when removing them from the Realtek wifi card.  They snap on over the antenna terminals.

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Message 5 of 6
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Hi again Paul. I purchased and installed the WiFi card you recommended (and updated drivers). Everything seemed to be running better, but it recently started doing the disconnects again. Any idea why this could be happening? Thanks!

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Hi:

 

Unfortunately, I don't.

 

I have the very same Intel 9260 non-Vpro card  in my Dell OptiPlex 7020 desktop PC and it has worked flawlessly for months now.

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