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‎02-20-2022 10:44 PM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 11

Everytime I try to play a video game on my pc it just keeps crashing, the only game that works fine is valorant,any game I try to play on steam just crashes and fortnite also crashes sometimes, I’ve already tried updating the driver and trouble shooting my pc. Nothing had worked so far. Please respond to this and help me.

Category:
7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2022 07:57 PM

HP Recommended

@Leo143, these symptoms sound like you could have a failing power supply unit (PSU).  If your computer is still under warranty you should contact HP Customer Support for help.

 

The only other suggestion that I have is do a complete system reset.  This will eliminate any possible glitches that could have occurred with the install of Windows.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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8 REPLIES 8

‎02-21-2022 12:41 PM

HP Recommended

@Leo143 , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.  Once I have this information I will try to help you further.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎02-21-2022 12:46 PM

HP Recommended

My product number is 328P1AA#ABA

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‎02-21-2022 07:25 PM

HP Recommended

Thank you for the additional information, @Leo143!

 

Now, I need the actual model of your computer.  There are several models in the 30L GT1000a series.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎02-21-2022 07:27 PM

HP Recommended

2021 HP OMEN 30L Gaming Desktop PC GeForce RTX 3060 Ti AMD Ryzen 7 5800X(Beat i7-10700F) 32GB RAM 1TB SSD + 2TB HDD Wi-Fi Win 10(Free Windows 11 Upgrade), 750W PSU, Liquid Cooling, RGB Light, ROKC Kit

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‎02-21-2022 07:40 PM

HP Recommended

@Leo143, I can't determine the actual model of your computer using the specs that you provided.  So, I will ask if you are having the crashing problem with any other apps?



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎02-21-2022 07:42 PM

HP Recommended

It’s mostly the games except sometimes(rarely) my computer will restart itself and say that it’s gathering jnfo

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‎02-21-2022 07:57 PM

HP Recommended

@Leo143, these symptoms sound like you could have a failing power supply unit (PSU).  If your computer is still under warranty you should contact HP Customer Support for help.

 

The only other suggestion that I have is do a complete system reset.  This will eliminate any possible glitches that could have occurred with the install of Windows.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎02-21-2022 07:58 PM

HP Recommended

Ok thank you

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