Gaming/Display Problem

[Marc150]

So, my computer has been working fine; running games, watching videos, etc; but 2 days ago I was loading up a game and it was working fine for around 3 - 5 minutes until suddenly my screen went black and my monitor lost signal. I could not see my cursor during the time that my monitor was still connected to my computer. I updated my graphics drivers and updated windows to windows 11 to see if it would solve the problem. It did not. I noticed that after I updated my drivers that my monitor would no longer lose signal and it would now just show different blank screens without a cursor. When I was playing Minecraft it suddenly became a red blank screen. I turned off my computer manually and tried it again and it showed a dark green blank screen. Then I tried Valorant and it showed a blank white screen. I do not know what to do or how to figure out what the problem is. 


Extra Info:
Already scanned for malware
Ran a quick hp diagnostic and it said everything was fine
Everything else so far seems to work fine except for games

[Bill_To]

Hi @Marc150 

Welcome to the HP Forum.

Your PC is around three years old. Is the PC in an extended warranty period?

Contact HP Support for warranty service if the PC is in warranty.

It sounds like the PC is stable until you play games. It also sounds like a GPU problem but symptoms can be deceiving.

Playing games will stress: the graphics card, the CPU, the memory, and the power supply. It could also be a MB power delivery problem.

Have you checked thermals? High component temps will cause anomalous behavior. Download and run HWiNFO portable (ZIP) to check temps. Download and run Intel Burn Test  while running HWiNFO to check CPU temps. Download and run Furmark to check the graphics card.  Furmark will also provide GPU temps.

I would check all power supply connections to the MB and graphics card. Reseat the graphics card.

You have a 10700F CPU (no integrated graphics).

You will have to swap in each of the above components to find the bad part or you have a thermal problem.

Regards

[Marc150]

Hey!
I believe that my peripherals also do not work when this happens because I recently attempted to alt f4 to close the game after everything occurred and It did not close the game because I could still hear the audio. Do you think that this limits the problems to being either a motherboard or a power supply issue? Is there any way I can specifically check to see which it is? 

[Bill_To]

Hi @Marc150 

You could back up data. Reinstall Windows. It would be a hardware problem if the PC continues to crash after a clean Windows installation. However, you did update to W11 so this should indicate the operating system is okay. An OS update would usually fail if the current OS is really messed up.

Did you try running each stress test to check individual components per my previous response? And check component temps as you go. One of the stress tests should point to a specific component problem.

Verify all PSU connections to the MB and graphics card are good before you run component tests. Verify all fans are spinning when you stress test each component.

The only way, I know of, to find the bad part is to run the PC in a minimum config (mouse, keyboard, and monitor). Test for stability.

Then try one stick of factory memory, one at a time, in each memory slot. Test for stability.

Now you would have to swap in the remaining components one at a time, down to the MB, until you can play games again.

The operating system may be crashing but you still had audio. It sounds like a graphics card issue or a component thermal issue. Again, symptoms can be deceiving.

The RTX 2060 (170 watt power consumption) HP shipped with your PC is not a power hungry card. Are GPU fans spinning when you play a game?

Regards