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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-31-2018 11:12 AM

HP Recommended
Product: Hp omen 880-002 nl
Operating System: Microsoft Windows 10 (64-bit)
hi, I bought a video card zotac 1050 ti but after connecting it gives me the black screen. Help me please
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2018 12:05 PM

HP Recommended

@Ignazio1, welcome back to the forum.

 

After reviewing the specs of your computer and the video card I can't see any reason why the card won't work.  Check to assure that you are using the correct port on the card and the monitor.  If these are correct, I suggest that you contact the manufacturer's Tech Support for help.  They are the experts on their products.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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4 REPLIES 4

‎07-31-2018 12:05 PM

HP Recommended

@Ignazio1, welcome back to the forum.

 

After reviewing the specs of your computer and the video card I can't see any reason why the card won't work.  Check to assure that you are using the correct port on the card and the monitor.  If these are correct, I suggest that you contact the manufacturer's Tech Support for help.  They are the experts on their products.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎07-31-2018 01:17 PM

HP Recommended

I contacted the zotac and told me it's a PC problem
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‎07-31-2018 04:38 PM

HP Recommended

@Ignazio1, I don't believe that it is a computer problem.  I suggest that you return the card and check another manufacturer.  I like EVGA.  They have always been very helpful when any of us on the Forums have had a problem with their products.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎07-31-2018 04:41 PM

HP Recommended
I updated the bios and I solved it. Thanks for he support
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