-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Desktops
- HP ENVYPhoenix 810-370st Cooling Pumo

Create an account on the HP Community to personalize your profile and ask a question
01-09-2019 04:46 PM
Hi
I have a NEW Cooling Pump system. Anything I need other than the Pump/Radiator and the Fan ?? Do I need any heatsink paste??? any tips or is it a cut and dried R&R?
01-10-2019 06:40 AM - edited 01-10-2019 06:56 AM
Greetings,
Welcome back to the forum.
It may not be a cut and dried R&R procedure.
Did you buy a identical HP replacement unit? You may have some pump connection problems or fan/radiator size problems with retail AIO Liquid Cooling systems (AIO LCSs).
I am not a HP employee.
The service procedure for this task can be reviewed at HP's Services Media Library (Link). You need Flash to view the videos.
Select "Desktops & Workstations", "HP Envy Desktop PCs", 810-300 series.
Select "Service Procedures". Then select "Liquid Cooling Unit" Enable flash to watch the video.
Some retail AIO LCSs come with thermal paste applied to the pump. Some retail AIO LCSs require a USB 2.0 connection on the motherboard to talk to the software required to control pump and fan speeds. Some also require a SATA power connection to power the pump.
Regards
01-11-2019 01:34 PM
The pump/radiator are all in one OEM parts. Do I need to get behind the motherboard? Use heat paste?? I can not find a video on this replacement. If it is unscrew, clean, add paste, screw back, install radiartor, then the fan. I can do that. If I have to take the MB out, I really don't want to mess withtheir crapily put together case.....
HP is USELESS on this subject. My reply fron HP is that my comupter is out of support. SERIOUSLY it is not even 4 years old
I have not gotten good info off this site either.
Basic answers from someone in the know will help.
Thanks!
01-11-2019 01:54 PM
Hi,
I gave you a link (my first response) which has video, audio, and written instructions detailing the service procedure.
Getting behind the MB depends on whether you are replacing an existing AIO system or installing this system from scratch.
You need a backplate to attach the pump.
TIM applied to the CPU depends on whether the new water block has pre applied thermal paste.
Best wishes if you can't take a look at the video link in my first response.
Regards