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‎12-14-2019 10:37 PM

HP Recommended
Product: HP Pavilion Gaming Desktop 790-0010

Hi everyone, I just recently purchased a HP Pavilion Gaming Desktop 790-0010 and a new Acer Monitor and for some reason the monitor will not display images from the desktop while using a HDMI cable but when I connect the HDMI cable to my laptop, the image from the laptop will display on the monitor. Should I be using a DVI cable instead of an HDMI cable? 

6 REPLIES 6

‎12-15-2019 04:20 AM

HP Recommended

Hello @Caballero02 

 

Are you using the correct port? Use the one from the graphics card, not the motherboard.

 

Example: yours will be similar to this photo...

HDMI PORT.jpg

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‎12-15-2019 04:21 AM - edited ‎12-15-2019 04:31 AM

HP Recommended

what is the exact model?
product number

Annotation 2019-12-15 121942.png

Example this model

HP Pavilion 790-0010nt Gaming Desktop PC Product Specifications

NVIDIA GeForce GTX 1060 (6 GB)

  • Form Factor: ATX (full height) PCB with ATX dual slot bracket
  • Dimensions: 11.2 cm x 17.3 cm (4.4 x 6.8 in)
  • Rear I/O connectors: Dual Link DVI-D + HDMI + 3 DisplayPort

you have to connect the screen to the graphics card
Normally the motherboard ports should be hidden

Berks motherboard specifications.

 

Berks back I/O ports

  • 4 DisplayPort
  • 5 HDMI out

It is possible so well connected to the graphics card that it is the hdmi cable which is not correct

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‎12-16-2019 12:07 AM

HP Recommended

Yes, I made sure it was connected to the port in the middle instead of the one above it but the monitor seems to still give me a "No Signal" image.

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‎12-16-2019 10:07 AM

HP Recommended

Please product number ?

If it is the right HDMi port used, you have to test another cable, maybe the one used is hdmi 1.4 for example, while you need a 2.0 ( juste example )

ANd monitor model ?

 

 

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‎12-16-2019 05:00 PM

HP Recommended

The product number is "3LA93AA#ABA" and the Model Number is "790-0010". Do you need the serial number too?

 

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‎12-17-2019 10:50 AM

HP Recommended

No, it's ok !

never give the serial number on the forums
The P / N number is enough with that we easily find the model :

https://support.hp.com/us-en/product/hp-pavilion-gaming-790-0000-pc-series/20395823/model/21447504/d...
So, here we have a GTX 1050 card, we must check as indicated, the connection
Test what is explained here also:

Troubleshooting HDMI Display and Sound Issues (Windows)

watch the video

 Display or Monitor is Blank (Black) after Starting the Computer

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-790-0000-pc-series/20395823/mode...

try graphique update here !

 

 

 

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