HP Omen 870-055nd AMD R9 390 (8GB VRAM)

[Laptop-Repair]

I'm trying to update my GPU AMD R9 390 (8GB VRAM) but having this issue since I brought the HP Omen 870-055nd.

I have to turn the fan up to 40% because it stays at 28% due to the HP firmware update on the GPU.

How do I fix this issue with this GPU HP AMD R9 390, It keeps Fluctuating for the Memory Clock 600-6000

https://i.ibb.co/GTf9yM9/test.gif

This is when I am web browsing only. Sometimes it would just get a crash and freeze. Also, I get a WATTMAN system failure for this card. My other GPU GTX 480 and 570 working fine no problem. I have already updated this to the latest GPU firmware update.

[Dilip_18]

Hi@Laptop-Repair,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Omen PC crashes and freezes.  

I have a few recommendations 

• Update your computer to latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date.
• Try doing Reset PC Keep my files from windows and check if it works.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Laptop-Repair]

Hi

I found out it's the GPU that's causing the issue tried this on a different system.

Graphic drivers have been updated to the latest version of AMD with the latest bios update for the GPU.

Is there anything I can do with this Graphic Card as it only accepts HP firmware updates which seems to be the issue here?

[Dilip_18]

Hi@Laptop-Repair,

Thank you for responding, I appreciate your time and effort.

Run HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. 

If the issue still persists then it could be a hardware issue. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!