cancel
Showing results for 
Search instead for 
Did you mean: 
Jetter
New member
2 1 0 0
Message 1 of 4
270
Flag Post

HP Pavillion 690-0020 Multi-Monitor

HP Recommended
Pavilion 690-0020
Microsoft Windows 10 (64-bit)

Can anybody here help me solve this? According to HP's product description page, the Pavillion 690-0020's Radeon RX580 supports "4 monitors, up to 6". I'm trying to figure out how to set it up to do 6. I've tried a couple of different multi stream transport hubs, but no luck. Anybody here know how? Thanks for any advice!

3 REPLIES 3
Photoray002
Level 15
Level 15
12,372 12,160 1,270 3,970
Message 2 of 4
Flag Post
HP Recommended

Hello @Jetter 

 

The description also says in order to get 6 displays, you would need an Active Adapter. I don't know what kind of hub you were using, but it probably wasn't active for DP and you wont get it via HDMI.

IF you are connecting 1080p monitors, you should be able to use an Active Displayport adapter splitter. I have not actually used them, but I have in the past used Active USB to HDMI adapters and had success.

 

 

0 Kudos
Jetter
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I appreciate your comment. I am using an active MST Hub though, and cannot even get it to run 2 monitors from a single GPU DP connection. The second screen appears to start up, then goes black and the cycle just repeats endlessly. I can't help thinking that the HP Radeon RX580 installed can't do it, but thought somebody at HP might know how. Where in HP's description did you find the the comment about active adaptor?

0 Kudos
Photoray002
Level 15
Level 15
12,372 12,160 1,270 3,970
Message 4 of 4
Flag Post
HP Recommended

The MSI hub might not be playing well with the card, Ive never tried that method. I have only used the USB to HDMI/DP active adapters.

 

Your specs page mentions the need for an active adapter... https://support.hp.com/us-en/product/hp-pavilion-gaming-690-0000-pc-series/19769765/model/21447501/d...

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation