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Derrick99
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HP omen broken monitor joystick

HP Recommended
HP omen x25f
Microsoft Windows 10 (64-bit)

Ive have this hp omen x25f for a over a year now and ive only used the joystick like 3 times and now it broke without even applying pressure. It just snapped in half when i was trying to adjust a monitor setting. Has anyone else had this issue?

 

4 REPLIES 4
KrazyToad
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Message 2 of 5
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HP Recommended

@Derrick99

 

Welcome to HP Support Community


I would like to help

 

Since this is a Hardware issue, please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Derrick99
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I tried what you suggested but all i get is supprot community virtual agent and service locator. I dont see an option to call someone. 

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Derrick99
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I tried what you suggested but all i get is supprot community virtual agent and service locator. I dont see an option to call someone. 

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Echo_Lake
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@Derrick99

Thank you posting back. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation