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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-31-2020 04:11 PM

HP Recommended
Product: OMEN Obelisk Desktop 875-9924
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I am trying to get in touch with a support representative. I'm having trouble with my Desktop, I believe it's a hardware issue. I can't get past the virtual agent because it says my warranty is expired. However, when I check warranty status with my S/N it shows the incorrect purchase date. I sent in a dispute, got a message back saying that records have been updated. However, The warranty checker does not show any updated information and I still can not get in touch with a support representative.

 

Help please. 

 

Thank you,

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2020 04:14 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if you can get in touch with a customer services rep by telephone.

 

We are not permitted to post the phone number for HP customer support anymore, due to scammers posting links to non-HP support numbers.

 

You can call HP customer service at the first number listed at the top of the link below in large type.

 

https://www.bing.com/search?q=hp+toll+free+number&form=ANSPH1&refig=6352c7c5dd764d03a1a72fab69d7ed27...

View solution in original post

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3 REPLIES 3

‎03-31-2020 04:14 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if you can get in touch with a customer services rep by telephone.

 

We are not permitted to post the phone number for HP customer support anymore, due to scammers posting links to non-HP support numbers.

 

You can call HP customer service at the first number listed at the top of the link below in large type.

 

https://www.bing.com/search?q=hp+toll+free+number&form=ANSPH1&refig=6352c7c5dd764d03a1a72fab69d7ed27...

Was this reply helpful? Yes No

‎03-31-2020 04:20 PM

HP Recommended

Thank you!

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‎03-31-2020 04:20 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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