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csmofo
Level 3
16 13 2 8
Message 1 of 4
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Solved!

How can I get in touch with a support agent?

HP Recommended
OMEN Obelisk Desktop 875-9924
Microsoft Windows 10 (64-bit)

Hello,

 

I am trying to get in touch with a support representative. I'm having trouble with my Desktop, I believe it's a hardware issue. I can't get past the virtual agent because it says my warranty is expired. However, when I check warranty status with my S/N it shows the incorrect purchase date. I sent in a dispute, got a message back saying that records have been updated. However, The warranty checker does not show any updated information and I still can not get in touch with a support representative.

 

Help please. 

 

Thank you,

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Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 2 of 4
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HP Recommended

Hi:

 

The only suggestion I can offer would be to see if you can get in touch with a customer services rep by telephone.

 

We are not permitted to post the phone number for HP customer support anymore, due to scammers posting links to non-HP support numbers.

 

You can call HP customer service at the first number listed at the top of the link below in large type.

 

https://www.bing.com/search?q=hp+toll+free+number&form=ANSPH1&refig=6352c7c5dd764d03a1a72fab69d7ed27...

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3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

The only suggestion I can offer would be to see if you can get in touch with a customer services rep by telephone.

 

We are not permitted to post the phone number for HP customer support anymore, due to scammers posting links to non-HP support numbers.

 

You can call HP customer service at the first number listed at the top of the link below in large type.

 

https://www.bing.com/search?q=hp+toll+free+number&form=ANSPH1&refig=6352c7c5dd764d03a1a72fab69d7ed27...

View solution in original post

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csmofo
Author
Level 3
16 13 2 8
Message 3 of 4
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Thank you!

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Paul_Tikkanen
Level 21
Level 21
132,281 122,458 20,136 30,872
Message 4 of 4
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HP Recommended

You're very welcome.

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