05-13-2018 06:54 PM
I'm really getting mad at HP Support as they don't seem to know anything and just wast my time. I have omen 880-160se that came air cooled. I trying to buy a the liquid omen cooler for my system as it is a option when you buy it. Were i play my games it can get hot and i get problems with stock cooler. Can someone please help me as i don't understand why support is no help or don't know what i'm talking about.
05-13-2018 08:18 PM
I'm not surprised that Support cannot help you with that particular question as they are completely separate from the Store.
At this time, most of the parts for that series are not available for separate purchase, including both the air and water coolers. Link... If you wanted that cooler, it needed to be ordered at the time of configure.
You will have to look at third party solutions if you want to change the cpu heatsink.
I do not know what other sealed water coolers will work for that case yet as I dont have mine in hand yet. I have that model ordered myself, but it is on back-order at the moment. :smileyindifferent:
05-13-2018 08:25 PM - edited 05-13-2018 08:28 PM
l well be calling them again tmrw makes no sense when spending that kind of money on a system and they can't sell part like that. It's stupid and if in end i can't get something worked out ill be contacting bbb. Hope you get your system soon