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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-23-2019 08:04 PM

HP Recommended
Product: 690-0024
Operating System: Microsoft Windows 10 (64-bit)

I am trying to get overwatch to work correctly on this computer for some reason it hard freezez. Well this caused me to notice although system game with and reads 8 gb ram less than 6 gp is usable.

I can't find any information explaining why this would be, or how to fix.

 

Thanks!

5 REPLIES 5

‎02-23-2019 08:28 PM

HP Recommended

Ive seen others with the same issue.

https://h30434.www3.hp.com/t5/Gaming-Desktops/HP-690-0024-Gaming-Desktop-8GB-ram-only-5-9GB-useable/...

Please post the full product number of your HP desktop.

If I can get enough information from some of the other users, I can then report it to HP.

 

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‎02-23-2019 08:52 PM

HP Recommended

@Brian0128, here is a good explanation of how to use Task Manager to monitor the your real-time computer functions:

 

https://www.windowscentral.com/how-use-windows-10-task-manager-monitor-system-performance

 

If you look at the Memory section it will explain how the memory is being used.  You can open Task Manager by right clicking on Start (Windows logo) and selecting Task Manager/Performance.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎03-05-2019 02:08 AM

HP Recommended

There are at least three separate threads on this issue.  I am still not sure why 2 GB of the RAM on the 690-00xx PCs is hardware-reserved and unavailable.  Here is the other thread link:

 

https://h30434.www3.hp.com/t5/Gaming-Desktops/The-RAM-shortage-for-hp-pavilion-690-0024/m-p/7020726/

 

https://www.nicolesharp.net/
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‎03-05-2019 08:43 AM

HP Recommended

What is you complet system specs ? Are other games working ok ? 

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
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‎03-05-2019 12:15 PM

HP Recommended

@SixtyfpsGaming,

 

Here is the Product Specifications page for the computer.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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