bjones1672 Top Student
Top Student
3 2 0 1
Message 1 of 8
2,846
Flag Post
HP Recommended

Hp Omen Control will not open, SynCom.dll was not found

HP Omen 870-244
Microsoft Windows 10 (64-bit)

Hello and thanks in advance for your reply. 

 

I recently did a clean install of Windows 10 on my new computer. When I first received the PC, Omen control worked perfectly. After the W10 install it cycles the original colors and I cannot open HP Omen Control to change it. When I try, I get an error message that says  "The code execution cannot proceed because SynCom.DLL was not found.Reinstalling the program may fix this problem." 

 

I've researched the problem and have already tried the following solutions to no avail:

 

Uninstall HP Omen control, install System Event Util, install HP Support assistant, update HP support assistant, install Hp Omen Central Operations,  delete temp files, restart, reinstall HP Omen Control, restart. 

 

I'm still getting the missing .dll file error.

 

Any advice on how to proceed would be appreciated. Thanks again!

7 REPLIES 7
Distinguished Professor
Distinguished Professor
5905 5889 202 514
Message 2 of 8
2,820
Flag Post
HP Recommended

Hp Omen Control will not open, SynCom.dll was not found

Hi

 

AFAIK the missing DLL is for the Synaptics Touchpad.

 

 

 

 

Reply
0 Kudos
Intern Intern
Intern
42 42 3 7
Message 3 of 8
2,803
Flag Post
HP Recommended

Hp Omen Control will not open, SynCom.dll was not found

Hi @bjones1672

 

To expand on CF4s response, this is the latest driver I saw available, you can try intalling this and see if it still shows like the DLL is missing:
ftp://ftp.hp.com/pub/softpaq/sp81501-82000/sp81891.exe

Best regards.

I´m an HP employee.
bjones1672 Top Student
Top Student
3 2 0 1
Message 4 of 8
2,797
Flag Post
HP Recommended

Hp Omen Control will not open, SynCom.dll was not found

Hi @Angtam,

 

Thanks for your help. I installed the new drivers, uninstalled and reinstalled HP Omen Control, then restarted, but I'm still getting the missing dll error.

 

Reply
0 Kudos
Intern Intern
Intern
42 42 3 7
Message 5 of 8
2,788
Flag Post
HP Recommended

Hp Omen Control will not open, SynCom.dll was not found

Hi @bjones1672

 

Lets try something else.

 

First uninstall HP Omen Control.


Second, lets go and download CCleaner and use the Pro Trial Version, we are going to delete all temporary files and unused / corrupted regeistry keys with it:
https://www.ccleaner.com/ccleaner/download

We will do the following, first uncheck everything related to the browsers you use, we don't want to lose any information there:
image.png

 

Now click on Run Cleaner, and hit Continue on the next window. Let the process finish. Depending on the ammount of file on your computer it can take longer.

 

After it has finished, go to the Registry option on the left side and click on Scan for Issues:

 

image.png

 

After it finishes scanning click con Fix selected Issues.

Click Yes if you want to make a back up. No if you don't want to make a back up.

Click on Fix All Selected Issues.

When it finishes click on close and repeat this process until no item appears when clickin on Scan for Issues.

 

After this do the following:
The link is right here for the System Event Utill, try installing this:
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71716.exe

Install again HP Omen Control from this link:
http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70894.exe

Download this DLL and put it in this address
Link: https://drive.google.com/file/d/1Q5Lv5lq3Mmy8LpIzKjcld6d9HyK7KMlR/view?usp=sharing
Addres: c:\windows\system32\


https://www.virustotal.com/#/file/fe74eeaee66438316ce460cbaa3e3d9c23e3a4d26873fb99892cab5773e0b5af/d...

 

Let me know if this fixes your problem.

Best regards.

I´m an HP employee.
Reply
0 Kudos
bjones1672 Top Student
Top Student
3 2 0 1
Message 6 of 8
2,778
Flag Post
HP Recommended

Hp Omen Control will not open, SynCom.dll was not found

@Angtam - Thanks for this, I was hopeful that would do it. But I still got the same error message after it was all finished. 

TrunkMunky Student
Student
1 1 0 0
Message 7 of 8
320
Flag Post
HP Recommended

Hp Omen Control will not open, SynCom.dll was not found

I have the exact same problem, even after puting the synCOM.dll file into HP Omen control it said it will not start correctly

Reply
0 Kudos
Master's Graduate
Master's Graduate
581 565 23 129
Message 8 of 8
275
Flag Post
HP Recommended

Hp Omen Control will not open, SynCom.dll was not found

Get this lot reinstalled (reinstated) via HP Recovery -> Reinstall Drivers and/or Applications

 

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-Recovery-Manager/td-p/694828...

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation