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Locked

‎08-23-2023 07:55 PM

HP Recommended

I bought a all in one pc and there are 3 accounts on it and I don’t know the password too any of the accounts and when I tried too factory reset the pc it said error and brought me too the Home Screen and I need help 

Category:
1 REPLY 1

‎08-24-2023 11:38 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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