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‎03-23-2019 01:26 AM - edited ‎03-23-2019 09:13 AM

HP Recommended
Product: 880-100nl
Operating System: Microsoft Windows 10 (64-bit)

Good Morning Comunity,

when I install the Omen Command Center software I get these two error messages and the installation is not successful. Thank you

Immagine.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-24-2019 12:48 AM

HP Recommended

Ok Thanks. I assume you installed Windows 10 Home version, correct?

 

Uninstall the Omen command center (OCC) that you got from the HP website. It will no longer work well with the new version of windows.

Then use this link instead to install with...

Get OMEN Command Center - Microsoft Store

Then go into Windows All Settings>Update and Security and manually Check for updates. Do this manually until there are no more found.

Then install the HP Support Assistant... https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Use it to hunt for any other updates for the HP drivers.

 

That should make the OCC work now.

 

 

View solution in original post

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5 REPLIES 5

‎03-23-2019 08:38 AM

HP Recommended

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community..
 

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Thank you for your understanding

I work on behalf of HP.
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‎03-23-2019 03:02 PM - edited ‎03-23-2019 03:02 PM

HP Recommended

@CosimoB 

 

3 questions...

Is this a new pc or is it used and you are just updating it?

Is the version of Windows from HP or did you install Windows from the Microsoft ISO?

Where did you get the download for the Omen Command Center?

Was this reply helpful? Yes No

‎03-24-2019 12:25 AM

HP Recommended

The pc is new but I had to reinstall windows. I tried using the HP backup image but it didn't work, so I installed a copy of windows ISO. I downloaded the OMEN Command Center program from the HP website. Thank you.

Was this reply helpful? Yes No

‎03-24-2019 12:48 AM

HP Recommended

Ok Thanks. I assume you installed Windows 10 Home version, correct?

 

Uninstall the Omen command center (OCC) that you got from the HP website. It will no longer work well with the new version of windows.

Then use this link instead to install with...

Get OMEN Command Center - Microsoft Store

Then go into Windows All Settings>Update and Security and manually Check for updates. Do this manually until there are no more found.

Then install the HP Support Assistant... https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Use it to hunt for any other updates for the HP drivers.

 

That should make the OCC work now.

 

 

Was this reply helpful? Yes No

‎03-24-2019 01:26 AM

HP Recommended

Ok Thanks

Was this reply helpful? Yes No
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