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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-27-2019 12:37 PM

HP Recommended
Product: HP Pavilion Gaming Desktop 790-00xx
Operating System: Microsoft Windows 10 (64-bit)

I recently used the HP PC Hardware Diagnostics program and i tested the hdd and it failed on  the short/long drive self-test with the error codes being 0U5XG3-9KA9T9-GXGJ2K-60V813 and 0U5XG3-9KA9T9-GXGJ2K-61DG13.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2019 01:10 PM

HP Recommended

@Pan_de_sol 

 

Yes, please contact HP in your country for a replacement. As a desktop, HP may ask you to send the HDD back first. Please follow the procedure otherwise your HDD would get lost in a jungle.

 

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

or call HP technical support: 800-474-6836.

 

If you live outside the US/Canada Region please click the link below to get the support number for your region.

 

     http://welcome.hp.com/country/w1/en/contact_us.html

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎12-27-2019 01:10 PM

HP Recommended

@Pan_de_sol 

 

Yes, please contact HP in your country for a replacement. As a desktop, HP may ask you to send the HDD back first. Please follow the procedure otherwise your HDD would get lost in a jungle.

 

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

or call HP technical support: 800-474-6836.

 

If you live outside the US/Canada Region please click the link below to get the support number for your region.

 

     http://welcome.hp.com/country/w1/en/contact_us.html

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎12-27-2019 08:48 PM

HP Recommended

I happen to have a SSHD in my home would that void my warranty?

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