cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HunterBE
New member
6 2 0 0
Message 1 of 4
285
Flag Post

Memory running at wrong speed

HP Recommended
OMEN 30L Desktop GT13-1xxx
Microsoft Windows 11

I have a new OMEN 30L desktop, I added  8 gig memory, itis running at 2400 instead of 3200, how do I fix it

 

3 REPLIES 3
NonSequitur777
Level 9
1,817 1,809 209 595
Message 2 of 4
Flag Post
HP Recommended

@HunterBE,

 

Welcome to our HP User Forum!

 

Did you add an identical (brand + model) RAM stick?

 

What are/is the model numbers of your old & new RAM?

 

Kind Regards,

 

NonSequitur777

Dear fellow Forum member, I sincerely hope my response is helpful. If it is, please consider to click "YES" on the: "Was this reply helpful?" button. If my response answered your question, please indicate below as an "Accepted Solution".
Was this reply helpful? Yes No
HunterBE
Author
New member
6 2 0 0
Message 3 of 4
Flag Post
HP Recommended

I called KIngston and was told that the current Memory was identical to the one in my comp. , they changed the name and part number. it was HyperX and now Fury

 

Was this reply helpful? Yes No
NonSequitur777
Level 9
1,817 1,809 209 595
Message 4 of 4
Flag Post
HP Recommended

@HunterBE,

 

All right, let's look at this in more detail.  Please provide the following comprehensive RAM information (see red squares).

 

Easiest to obtain using the very useful freeware utility program "Speccy" from here ("Download Free Version"): Download Speccy | Find your computer specs, free! (ccleaner.com). Please note that in my RAM example, all RAM sticks are identical. No serial numbers, please, as per HP User Forum rules.

 

NonSequitur777_1-1656272534405.png

 

Kind Regards,

 

NonSequitur777

Dear fellow Forum member, I sincerely hope my response is helpful. If it is, please consider to click "YES" on the: "Was this reply helpful?" button. If my response answered your question, please indicate below as an "Accepted Solution".
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation