cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Bksmith17
New member
3 2 0 0
Message 1 of 6
271
Flag Post

Monitor Trouble

HP Recommended
Omen 880-010

The desktop just arrived and I attempted to hook it up to my monitor with HDMI but the monitor couldn't find it.

Tags (1)
5 REPLIES 5
Photoray002
Level 15
12,679 7,626 1,309 4,332
Message 2 of 6
Flag Post
HP Recommended

Hello @Bksmith17 

Make sure you are using the correct HDMI port.

There is one that should have been blocked out in the IO sheild. Then there is one on the Video Card itself.

You need to use the one on the Video Card.

 

This photo isnt exactly as your Omen system, but should give you the idea.

omen 870.JPG

 

Does this help? Let us know.

Was this reply helpful? Yes No
Bksmith17
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Thanks for your help but that's the one I've been using. I'm going to try to buy a DVI or display port this evening will that work.

Was this reply helpful? Yes No
Photoray002
Level 15
12,679 7,626 1,309 4,332
Message 4 of 6
Flag Post
HP Recommended

If the monitor and HDMI cable works on another computer but not the new one, you may have a hardware issue.

Here is the link to HP Support. I would contact them asap. You shouldnt have to purchase a displayport adapter or cable (if thats what you meant).

Contact HP Worldwide | HP® Official Site

Was this reply helpful? Yes No
Bksmith17
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Ok so I hooked the pc up to my tv and it worked why is that.

Was this reply helpful? Yes No
Photoray002
Level 15
12,679 7,626 1,309 4,332
Message 6 of 6
Flag Post
HP Recommended

IF the HDMI port worked to connect to the TV, then the port is working.

Did you use the same cable? Might be a loose connection or such when connecting to the PC monitor.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation