My HP Omen 40L keeps on resetting when i'm playing games.

[Junaid2708]

Dump file  My HP Omen 40L keeps on rebooting when i'm playing big games such as Rainbow six siege, Valorant, Apex legends, the fans just starts going crazy and all the screens just turn black, I then have to manually press the power button to reboot my pc.  Leauge of legends is the only game I have played where this issue haven't occured.

The drivers are all up to date and I have reinstalled windows 11. I haven't done any upgrades on the computer and no overclooking either. The PC is all up to date and the graphich settings I run on the games are all set to low. 

I have also ran these games with admin rights. 

Here is the complete dump: Dump file   

[Bill_To]

Hi @Junaid2708 

Welcome to the HP Forum.

A couple of different things can cause a DXGKRNL_FATAL_ERROR.

I would start by uninstalling the current graphics drivers. Then install the latest version.

BTW, what graphics card do you have? 3G5Y9AV is a generic product number. I have no idea what components (power supply, MB, CPU, graphics card) are installed in your PC.

Just had an interaction with a different 40L owner with similar symptoms. The cause was an under powered 3080. The graphics card had one 150 watt split cable connection to the card. So the card was only getting 225 watts from the PSU.

The 3080 is a 320 watt TDP card. It needs two dedicated (no splitter)150 watt PCIe power supply connections plus the 75 watts delivered by the PCIe x16 slot.

Not saying this is your problem but anything can cause games to crash.

Regards

[Junaid2708]

Some more additional info about my PC: 

CPU: AMD K19

RAM: 32,0GB Dual-Channel DDR4 @ 1577MHz (22-22-22-52)

Graphic: 2047MB NVIDIA GeForce RTX 3080 (HP)

Motherboard: HP 8949 (AM4)

The PC worked just fine a year ago, started having these problems about 8 months ago. 

I will go through the wiring on the graphic card to see if something has gone loose or something. I have aleready uninstalled my graphic card by going to device management several times to no avail. 

Do you think this may be some type off windows 11 bug? 

[Bill_To]

Hi @Junaid2708 

Thanks for additional info.

I don't know if it is a W11 problem. You reinstalled W11, the problem continues. So something else may be going on.

I would verify the 3080 is getting enough power from the power supply. Check connections. No splitter from the PSU to the graphics card.

Disconnect any unnecessary peripherals.

I would also do a clean Nvidia driver install.

Download the latest 3080 drivers at this Site.

Disconnect from the network, don't connect to the network until the new Nvidia drivers are installed.

Uninstall the current Nvidia drivers. You want to get to the Microsoft base video drivers. Restart the PC. Check Device Manager to verify the PC is using Microsoft base video drivers. If not, rinse and repeat until all Nvidia drivers are gone.

Install the drivers you got from Nvidia.

Test for stability when playing games.

You could then check system files for problems.

Open an Admin command prompt. Run each command and wait for results. No file integrity problems eliminates this variable.

Run this first DISM.exe /Online /Cleanup-image /Restorehealth

Now run this command sfc /scannow

Then check hardware.

Start the PC. Tap the "ESC" key.

Select 'F2". Run system and component tests.

At this point it would probably be an undetected hardware problem (power supply, RAM, graphics card, CPU, or MB) if the problem continues.

You may have a power delivery problem somewhere or a wonky piece of hardware.

Regards