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06-29-2022 01:17 PM
Hello @Ahmad3011
Sorry to hear that you are having problems ...
(1) Please send pictures
(2) Have you installed Windows Update before ?
best regards
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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
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06-29-2022 01:29 PM
Hello @Ahmad3011
so now you are still running windows 10, right ?
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
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06-29-2022 01:37 PM - edited 06-29-2022 01:42 PM
Hello @Ahmad3011
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors) | F.55 Rev.A | 23.4 MB | Jun 5, 2022 | Download |
Why ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) If you connect external monitor ( vga / hdmi ), do you have the same problem ?
(3) Install graphics driver
- updated -
Intel High-Definition (HD) Graphics Driver | 27.20.100.8729 Rev.A | 417.0 MB | Nov 27, 2020 | Download |
(4) Reboot and test ...
Please report your results
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️