Need TPM BIOS Update

[Animatryx]

We have received the update regarding the TPM issue for the following models:

OMEN 15.6 inch Gaming Laptop PC 15 en1000
OMEN 25L Desktop PC GT11 1000a
OMEN 25L Desktop PC GT12 1000a
OMEN 30L Desktop PC GT13 1000a
OMEN by HP 25L Gaming Desktop PC GT14 0000a
OMEN by HP 25L Gaming Desktop PC GT15 0000a
OMEN by HP 40L Gaming Desktop PC GT21 0000a
OMEN by HP 45L Gaming Desktop PC GT22 0000a
Victus by HP 16.1 inch Gaming Laptop PC 16 e0000

The detailed troubleshooting steps are available here: Link 

For all other PC models, we are still awaiting the update. We will share the information as soon as it is released.

[KingLouie2018]

Hello, 

Is there any plan to make a BIOS update for the OMEN Laptop -15-en0023dx?

This has been the worst experience with a gaming PC I have ever had, HP doesn't seem to care about their customers. If no update is going to be provided just tell us were SOL so I can buy a PC that will work; this will be my last HP purchase if so.

[doorman6]

Hi Riddle,

@Riddle_Decipher

there is still no Bios Update for my PC:

HP Pavilion Gaming-Desktop-PC TG01-0000i

• BIOS-Update für den HP Desktop-PC für Endbenutzer (ROM-Familie SSID 8643)

• F.47 Rev.A

Last Update was 06.12.2023

Will i got a BIOS Update?

I cant play the games.

[Animatryx]

We’re actively coordinating with our team to gather the latest updates on the TPM issue. To help them validate the case and align the upcoming update release, we’ll need your PC’s serial number.

Please share your PC serial number with me via DM at your earliest convenience.  We’ll inform you as soon as we hear back with any new information or an update release timeline

[TubaroS]

Still no solution for me?

Serial                       Model

(edited)- OMEN Laptop - 15-en0002np

[peterrobert1261]

Thanks for reporting this issue. HP can only release BIOS or TPM updates after full validation for each model. Beta BIOS or standalone TPM updates are not available. If no newer BIOS appears for your OMEN 30L the updated AMD TPM firmware is not yet approved. Please contact HP Support and reference Activisions TPM attestation requirement so the issue can be escalated and prioritized.

[Poppy86]

What abt hp pavilion 15 gaming laptop? 

[Animatryx]

Thank you for sharing the serial numbers. We are checking with the team for an update.

For everyone else, please send your serial number over DM so I can check the TPM status for your device. We will post here as soon as we hear back from the team.

[omen-15-user]

Hi Animatryx, 

thanks for your help I am dealing with the same issue. My laptop is an OMEN Laptop - 15-en0023dx

product: 2V927UA     serial: [edited]

[Ommen30L]

I cannot play call of duty because my TPM manufacturer version is 3.90.0.5  

Yes, I have updated to the latest bios. I have made sure that TPM is turned on. I have done everything that you have suggested to other users and I still cannot play call of duty on my OMEN 30L Desktop - GT13-0024  

Please, let me know if there is another way to update the TPM 2.0 manufacturer version so that I can use the "gaming pc" for gaming. Thank you.