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‎08-01-2022 12:12 PM - edited ‎08-01-2022 12:13 PM

HP Recommended
Product: OMEN Laptop - 15-ek0013dx
Operating System: Microsoft Windows 11

Hello, I have an Omen 15 laptop. Recently, my computer says -Hard Disk- (3F0) error and that boot device not found. I contacted geek squad and they are certain it is the hard drive that failed. I received this laptop in December of 2021, so have owned it for about a year and a half. I was wondering if they were options for replacing this hard drive that could be covered considering the computer is still fairly new and it’s been kept care of since receiving. Thanks in advance. 

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1 REPLY 1

‎08-01-2022 01:27 PM

HP Recommended

@Charensky 

 

Yes, please contact HP directly to get a case numabr and proper procedure to send your machine back to HP otherwise your machine may ending up in a jungle.

 

Regards.

BH
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