OMEN COMMAND CENTER

LunaticStarr · ‎10-28-2018

Hi everyone.

I bought my laptop a few weeks ago and I have not been able to get Omen Command Center to work.

I tried downloading all the software recommended through the HP website.

When I search for the application on the Microsoft Store it shows installed. When I click the icon or press the icon on the keyboard it shows the message below. There is no existing folder with the app. Thanks in advance for any help.

banhien · ‎10-28-2018

@LunaticStarr

Have you tried to uninstall it then install again (from Windows Store) ?

Regards.

BH
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LunaticStarr · ‎10-28-2018

@Banhien

Unfortunately, I do not see any option to uninstall the program. As the image shows, it just says it is installed on my computer but there is no option to uninstall through Windows Store or through Windows 10. It does not even list Omen Command Center as an application on Control Panel.

REO51ST · ‎10-28-2018

@LunaticStarr

Uninstall it in Settings> Apps & Features

Then reinstall your version.

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88567.exe

Reboot and then do Omen Command Center updates.

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.

LunaticStarr · ‎10-28-2018

@REO51ST

Thanks for the suggestion. Unfortunately, its not in the apps & features list.

REO51ST · ‎10-28-2018

@LunaticStarr

Then reinstall your version here:

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88567.exe

Reboot and then do Omen Command Center updates.

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.

REO51ST · ‎10-28-2018

@LunaticStarr

Make sure you have HP System Event Utility installed.

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91504.exe

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.

Photoray002 · ‎10-28-2018

@LunaticStarr

Usually that type of error is due to the service not running.

Before you try to install the older version, go to Services and make sure that HP Omen HSA is enabled to run.

Type Services in the Search Bar and hit the Enter key.

Scroll down to HP Omen HSA.

If its there, make sure it running and set to Automatic startup.

Like this......

Let us know what you find.

LunaticStarr · ‎10-28-2018

@REO51ST

I've tried that file several times and re-download it through your link. No changes.

I do have the HP System Event Utility installed as well. No change.

I cannot access an UPDATE button on the Windows Store as well.

LunaticStarr · ‎10-28-2018

@Photoray002

The Services screen show exactly you have. I've tried re-downloading all the files as listed above by other users. I have no option to uninstall the program. I re-download the computer's specific version of it but nothing shows up after I installed it.