cancel
Showing results for 
Search instead for 
Did you mean: 
LunaticStarr
New member
5 4 0 0
Message 1 of 11
1,639
Flag Post

OMEN COMMAND CENTER

HP Recommended
OMEN by HP - 17t-an100 CTO
Microsoft Windows 10 (64-bit)

Hi everyone.


I bought my laptop a few weeks ago and I have not been able to get Omen Command Center to work.

 

I tried downloading all the software recommended through the HP website.

 

When I search for the application on the Microsoft Store it shows installed. When I click the icon or press the icon on the keyboard it shows the message below. There is no existing folder with the app. Thanks in advance for any help.

CommandCentererror.jpg

10 REPLIES 10
banhien
Level 19
Level 19
89,342 89,221 11,439 24,545
Message 2 of 11
Flag Post
HP Recommended

@LunaticStarr

 

Have you tried to uninstall it then install again (from Windows Store) ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
LunaticStarr
Author
New member
5 4 0 0
Message 3 of 11
Flag Post
HP Recommended

@Banhien

 

Unfortunately, I do not see any option to uninstall the program. As the image shows, it just says it is installed on my computer but there is no option to uninstall through Windows Store or through Windows 10. It does not even list Omen Command Center as an application on Control Panel.

0 Kudos
REO51ST
Level 16
25,082 24,632 3,567 8,020
Message 4 of 11
Flag Post
HP Recommended

@LunaticStarr

 

Uninstall it in Settings> Apps & Features

 

OmenApp.PNG

 

Then reinstall your version.

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88567.exe

 

Reboot and then do Omen Command Center updates.

 

REO

0 Kudos
LunaticStarr
Author
New member
5 4 0 0
Message 5 of 11
Flag Post
HP Recommended

@REO51ST

 

Thanks for the suggestion. Unfortunately, its not in the apps & features list.

NoOmen.jpg

0 Kudos
REO51ST
Level 16
25,082 24,632 3,567 8,020
Message 6 of 11
Flag Post
HP Recommended

@LunaticStarr

 

Then reinstall your version here:

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88567.exe

 

Reboot and then do Omen Command Center updates.

 

REO

0 Kudos
REO51ST
Level 16
25,082 24,632 3,567 8,020
Message 7 of 11
Flag Post
HP Recommended

@LunaticStarr

 

Make sure you have HP System Event Utility installed.

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91504.exe

 

REO

0 Kudos
Photoray002
Level 15
Level 15
12,353 12,141 1,268 3,952
Message 8 of 11
Flag Post
HP Recommended

@LunaticStarr

 

Usually that type of error is due to the service not running.

Before you try to install the older version, go to Services and make sure that HP Omen HSA is enabled to run.

Type Services in the Search Bar and hit the Enter key.

Scroll down to HP Omen HSA.

If its there, make sure it running and set to Automatic startup.

 

Like this......

HSA.JPG

 
Let us know what you find.
0 Kudos
LunaticStarr
Author
New member
5 4 0 0
Message 9 of 11
Flag Post
HP Recommended

@REO51ST

 

I've tried that file several times and re-download it through your link. No changes.

 

I do have the HP System Event Utility installed as well. No change.

 

I cannot access an UPDATE button on the Windows Store as well.

0 Kudos
LunaticStarr
Author
New member
5 4 0 0
Message 10 of 11
Flag Post
HP Recommended

@Photoray002

 

The Services screen show exactly you have. I've tried re-downloading all the files as listed above by other users. I have no option to uninstall the program. I re-download the computer's specific version of it but nothing shows up after I installed it.omenservices.jpg

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation