OMEN Gaming Hub reports CPU temp at constant 0C

[praveenbv]

Hi@Russ129,

Welcome to the HP Support Community!

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

Check with the BIOS update?

check for the windows update?

We understand that issue with Omen gaming hud uninstall it re-install it from the Microsoft stores.

Hope this helps! Keep me posted 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Russ129]

Seriously wish you people would take the **bleep** time to actually read and understand the issue and what has already been done. IT IS NOT MY FAULT YOUR SOFTWARE IS NOT WORKING CORRECTLY

Windows updates were done on 2021/12/01 That's what installed the now non-working OMEN Gaming hub...

After reading about the Windows 11 light/fan issues being resolved in the latest version I can only assume THAT broke it for Windows 10 64 bit Pro

NOTE According to your own HP software EVERYTHING for HP is up to date...

I listed off the entire output of the HP drivers and their versions... WHAT FLIPIN DRIVER IS MISSING??? 

[Russ129]

Still no real answers or relevant questions?

Anyone take the time to actually read what the issues are yet?

Hello? Is this thing on?

[praveenbv]

Hi@Russ129,

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

[Russ129]

For 1 this is NOT a notebook...

2 everything was working correctly right up until the update in question.

There is no reason to start trying to diagnose a hardware issue nor attempt to connect to my machine remotely.

I listed ALL of the installed HP drivers (and each of their their versions)

I would expect there to be "someone" knowledgeable in the HP company (that produced both the drivers and software) that would know what drivers are required for the OMEN Gaming Hub that is installed and then from my list of drivers tell me which drivers are missing and where to get them.

Why does this have to be  such a difficult thing?

Start asking yourself why you are losing customers...

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.

To assist you better, do you have a previous case number or were you in contact with the escalations team?

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

Keep me posted.

[Russ129 · Accepted solution]

This is what happens to "American" companies that outsource their support...

I know I for one will never be purchasing another one... I am done...  see ya!