• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—

‎10-11-2025 02:32 PM

HP Recommended

PNNN.png

 

 

Firmware update runs fine, everything updates besides the last one, 'Scaler'. It says installing but nothing happens for almost an hour I waited. I tried the 1.0.8.0 that omen gaming hub made me download first, same thing happened there. Then I downloaded 1.0.7.0 still nothing. Omen gaming hub won't connect to the monitor now. I tried type c to type c cable, same. Type c to type A, same. Monitor works fine btw. Help would be appreciated.

Reply
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2025 05:59 PM

HP Recommended

For posterity, I fixed it.

 

Downloaded HP Display Center, it downloaded a firmware update from 1.0.4.0 to 1.0.6.0, instead of straight to 1.0.8.0. So that worked, waited around 30 min just for the scaler to install though.

 

Then I went to Omen Gaming Hub, because Display Center wasn't showing me any more updates, and through Omen Gaming Hub the update worked from 1.0.6.0 to 1.0.8.0. Also just the scaler, and it took around 30 min too.

View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎10-11-2025 05:59 PM

HP Recommended

For posterity, I fixed it.

 

Downloaded HP Display Center, it downloaded a firmware update from 1.0.4.0 to 1.0.6.0, instead of straight to 1.0.8.0. So that worked, waited around 30 min just for the scaler to install though.

 

Then I went to Omen Gaming Hub, because Display Center wasn't showing me any more updates, and through Omen Gaming Hub the update worked from 1.0.6.0 to 1.0.8.0. Also just the scaler, and it took around 30 min too.

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.